Job Overview 

Reporting directly to the Apron Operations Manager, The Ground Handling Crew Chief  should possess knowledge and have extensive experience in airline ground operations with a particular focus on delivering safe, efficient, and compliant apron operations and ensuring they provide and deliver a service that exceeds our expectations.

In this role you will :

• Manage daily Emerald Airlines operations at Dublin Airport.
• Adhere to and encourage strict safety procedures as set out by Emerald Airlines.
• Allocate and utilise GH Crew to assigned flights and ensure optimum use of Airline / Company equipment.
• Allocation of agents assigned for next day service.
• Manage GH Crew staffing to ensure adequate staff for daily operation.
• Monitor and assist where schedule disruption is possible to avoid further company delays.
• Minimise or eliminate potential delays.
• Develop, mentor, and support the Ramp Agent team to drive operational excellence.
• Ensure effective coordination and communication across departments including OCC, Flight Ops, Inflight, Engineering, Catering and Fuelling.
• Supervise and direct the work of GH Crew as they unload/load and service aircraft.
• Deliver OTP and Ramp KPIs.
• Ensure adherence to all Airline, Airport, ATC and Authority safety, security and compliance regulations.
• Assure all Ground Services Equipment maintenance procedures are assigned and completed.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and log flight information.
• Assist all Ramp team duties (safety walks, marshalling aircraft or passengers, chocking, loading / unloading baggage, aircraft servicing, operating GSE (GPUs, Tugs) etc.).
• Ensure focus is set on prompt delivery of baggage by agents with particular focus on transfer / connections.
• Reporting of any equipment defects to maintenance.
• Any other duties as assigned by the Apron Operations Manager/Dublin Station Manager.s

About You

The ideal candidate will meet the following requirements :

• 3 years ramp experience
• Qualified Pushback Driver
• Previous administrative experience
• Proven track record of multi-tasking and problem-solving
• Previous supervisory experience is a distinct advantage

At Emerald Airlines, we are committed to creating a diverse and inclusive work environment where people are valued for their skills, experiences, and unique perspectives. Integrated into our core values is our commitment to diversity and inclusion. We believe that a diverse workforce is central to our success. We’re friends, we’re teammates, we’re collaborators, we’re all hands on deck.