Technical Operations Manager (TOM)

Reporting to: Head of Airworthiness

The TOM manages the Technical Operations within the CAMO and ACE teams and is responsible for ensuring the continued airworthiness of the fleet through effective technical planning, engineering coordination, technical reliability monitoring, and operational support. 

Duties and Responsibilities are:

• Management of personnel (allocated CAE & ACE) reporting to him/her, allocation of duties and performance of competency assessment of same i.a.w. CAME requirements.
• In conjunction with the CAM & HOA, provide liaison and oversight of the TCH, OEM, Vendors, AMOs and the IAA in relation to matters on continued airworthiness of managed aircraft.
• Plan, manage and control all CAMO events related to aircraft AOG & Line maintenance technical defects.
• Monitor technical trends and analytical data to aid fleet technical reliability.
• Monitor fleet technical performance including:
  • Technical dispatch reliability
  • Aircraft availability
  • IFSD (In-Flight Shut Down) trends
  • Technical delays and cancellations
  • Deferred defect levels
• Reporting of required occurrences to TCH.
• Review and setup EO’s, workorders and documents within AMOS.
• Attend and chair meetings as detailed in CAME.
• Production of a detailed manpower plan for the TOM & ACE.
• Perform review of MEL revisions
• Support aircraft deliveries and redeliveries
• Participation in the SMS process.
• Safety Promotion
• Extend ARC IAW CAME requirements.

The TOM shall meet at a minimum the following basic requirements.

1. Meet one of the requirements of (i) or (j)
   1. Hold a NFQ level 7 (or equivalent) qualification in an Engineering discipline (aeronautical, mechanical, electrical, electronic, avionic).

OR

1. 1. Held a category B Part-66 aircraft maintenance licence.

and

1. Have at least 5 years’ work experience in a CAMO/aircraft maintenance environment, including a minimum of 2 years work experience in a CAMO environment.